At faci88, your privacy is not just a promise — it is a genuine commitment. We are transparent about how your personal data is collected, used, protected, and managed, so you can play with complete peace of mind and confidence.
Welcome to the faci88 Privacy Policy. This document clearly and transparently explains how the faci88 platform manages your personal information — from the moment you register an account through every login, deposit, game session, or interaction with our support team.
Faci88 takes member privacy seriously. We operate under strict data protection principles and comply with the Malaysia Personal Data Protection Act (PDPA). Every piece of information you provide is handled responsibly — no data sales, no arbitrary disclosure, and no exploitation of your information for third-party gain.
By registering and using the faci88 platform, you agree to be bound by the terms set out in this Privacy Policy. We encourage you to read this document carefully so you fully understand your rights regarding your personal data.
This Privacy Policy is written in Bahasa Melayu and constitutes the official version. Any translated version is for convenience only; the Bahasa Melayu version takes precedence in the event of any discrepancy.
We only collect data necessary to provide a safe, seamless, and responsible service to every member. The following are the types of data we collect:
| Data Type | Sample Information | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card / passport number | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction notifications |
| Financial Data | Bank name, account number (last 4 digits), transaction history | Securely process deposits & withdrawals |
| Technical Data | IP address, device type, web browser, operating system | Account security, suspicious activity detection |
| Game Data | Betting history, wins, losses, play duration | Responsible gaming, platform improvement |
| Communication Data | Support chat records, feedback, complaints | Customer service improvement |
faci88 never store your full credit/debit card number or banking PIN. All sensitive financial data is processed directly through certified payment gateways.
Your data is used solely for legitimate purposes necessary to operate the faci88 platform safely and efficiently. We do not use your data for third-party marketing without your consent.
Faci88 sell, rent, or trade your personal data to any third party for marketing or commercial purposes. However, there are limited situations where we need to share certain information with specific parties to ensure the platform operates correctly:
Approved payment gateways such as FPX, Touch 'n Go and bank transfer service providers receive only the data necessary to process your financial transactions.
Game providers such as Pragmatic Play, Evolution, and others receive only the minimum player ID and session data required to run the games — no financial information or full identity details are shared.
Data is shared only when required by court order, law enforcement, or a legitimate regulatory body in Malaysia. We do not disclose data voluntarily.
Identity verification systems and anti-fraud service providers share the information necessary to verify identities and detect suspicious activity on the platform.
All third parties working with faci88 are bound by strict confidentiality agreements and are required to uphold data protection standards equal to or higher than those set out in this Privacy Policy.
Faci88 continually invests in the latest security infrastructure to ensure your data is always protected to the highest standard. All communications between your device and faci88 servers are fully encrypted using 256-bit TLS/SSL protocols — the same standard used by world-class financial institutions.
While we take all reasonable steps to protect your data, no system in the world can guarantee 100% absolute security. You also play an important role — never share your password, enable 2FA, and report to us immediately if you suspect any unauthorised activity on your account.
Faci88 uses cookies and similar technologies to enhance the user experience, ensure the platform functions smoothly, and understand how members interact with our platform. Cookies are small text files stored on your device.
You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the faci88 platform.
Under Malaysia's Personal Data Protection Act (PDPA) and international privacy principles, you have the following rights regarding the personal data we hold about you:
To exercise any of the rights above, contact the faci88 support team via Live Chat or submit a written request to our support email address. We will process your request within 14 business days.
Faci88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are general data retention guidelines we follow:
Faci88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Whenever changes are made, the "Updated" date at the top of this document will be revised accordingly.
For significant changes that materially affect your privacy rights, we will endeavour to notify you via in-platform notifications or the email registered to your account at least 7 days before the changes take effect.
Continued use of the faci88 platform after any amendment takes effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, our team is available to assist you 24 hours a day, 7 days a week.
The fastest way to get help. Click the chat icon at the bottom corner of the faci88 platform to connect with our support agents within seconds.
Send your written enquiry to [email protected] — we will reply within 24 business hours with a complete and detailed response.
For requests relating to personal data rights (access, correction, deletion), please state "Personal Data Request" in your email subject line along with your faci88 account number to expedite the process.
Six reasons why Malaysian members trust faci88 with their data
All data transmitted between your device and faci88 servers is encrypted with 256-bit SSL — the same technology used by Malaysia's largest banks to protect online transactions.
Our Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon. We believe members deserve to know exactly what happens with their data.
You have full control over your data. Request access, correct your information, or delete your account at any time through our support centre — no lengthy processes involved.
Faci88 operates in compliance with the Malaysia Personal Data Protection Act (PDPA) 2010. We conduct regular compliance audits to ensure our standards remain current.
This is not an empty statement — it is a core principle of faci88. Your personal data has never been and will never be sold, rented, or traded to any third party for any commercial purpose.
The faci88 technical security team monitors our systems around the clock to detect and neutralise cyber threats before they can affect your data or account.